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📦 运费计算
运费会根据最终收货地址自动计算，并添加到订单总金额中。系统会根据目的地和包裹重量/尺寸实时计算运费。
🚚 订单追踪
- 下单后5个工作日内发送含运单号的发货确认邮件
- 未收到邮件请联系客服：CS@RIMAN.com
- 发货后可通过My RIMAN账户或官网订单历史页面追踪物流
- 物流信息每24小时更新一次
⏱️ 运输条款
- 仅工作日发货（联邦假日除外）
- 风险转移：承运商确认送达后损失风险由客户承担
- 处理时效：≤2个工作日
- 配送时效：
- 美国本土：5-7个工作日
- 加拿大：≤14个工作日
- 国际运输：10-21个工作日
- 承运商原因导致的延迟不承担责任
❗ 重要注意事项
- 下单后修改收货地址可能导致订单取消
- 30天内无法投递的订单将自动取消并退款
- 承运商提供送达证明的订单视为已完成配送
- 国际订单可能受海关影响导致额外延迟
- 节假日期间配送时间可能延长
- 偏远地区可能产生额外运费
📦 Shipping Charges
Shipping charges will be automatically calculated based on the final delivery address and applied to the total of the order. Rates are determined by destination and package weight/dimensions.
🚚 Order Tracking
- Tracking number provided via email within 5 business days after order placement
- Contact customer service at CS@RIMAN.com if no confirmation received
- Track orders via My RIMAN account or Order History page after shipment
- Tracking information updates every 24 hours
⏱️ Shipping Terms
- Shipments on business days only (excluding Federal Holidays)
- Risk transfer: Loss/damage risk passes to customer upon carrier's delivery confirmation
- Processing time: ≤2 business days
- Delivery timeframe:
- Continental U.S.: 5-7 business days
- Canada: ≤14 business days
- International: 10-21 business days
- Not liable for delays caused by carrier errors
❗ Important Notes
- Address changes after order placement may result in cancellation
- Undeliverable orders within 30 days will be automatically cancelled and refunded
- Orders with carrier-provided proof of delivery are considered fulfilled
- International orders may experience additional delays due to customs
- Delivery times may be extended during holiday periods
- Remote areas may incur additional shipping charges